Sorry to read you think there is something going on with the water pressure of your Beach Shower! 

To start with, here’s a video of an 8L/2.1G Beach Shower ¾’s full.  We want to show you what output your should be expecting and how many pumps/top up pumps you should be giving (same output for the 5L/1.3G)  Please watch it HERE  

If your Beach Shower is not performing like in the video, there could be a couple of things going on … 

1.       the pressure valve may have popped open 

2.       the tube inside the tank may have come off the fitting 

3.       the o-ring on the pump itself could have moved/dislodged or the seal at the bottom of the pump may have come off 

4.       …….. 

Let’s dive into some troubleshooting…. 

First and foremost, please try to tighten any loose parts and check that the cable adapter where the shower head fits, is securely fitted (just in case this has come loose somehow). If something has come loose, sometimes you can hear a slight hissing sound after pumping.  Please listen out for this noise.  If heard, you will need to tighten all the parts and it should work as expected. 

1.                   Pressure Valve 

Have a good look at the pressure valve and make sure it is still intact and no air is escaping from it. If this is broken, you won’t be able to build pressure in the tank and air will escape from here. 

2.                   Tube in the Tank 

Another possibility could be that the tube inside the bottle has come apart from the fitting during transport or it has a small crack/split.  Please open the screw cap connector on the bottle and see if the tube inside is still connected.  Have a look to see if there is a crack/split on the tube.  If there is, remove the tube and turn it upside down, re-screw the connector to the bottle firmly (see pics below).  Try your Beach Shower again to see if there is pressure and let us know how it goes. 

3.                   Pump o-ring or seal 

If you think it’s a pump issue, can you please pull up the handle and check that the o-ring has not popped out – see pic below 

If not popped out, can you now open your pump and check the pump seal and the o-ring 4cm (you can see the exactly what I’m speaking of on the bottom of our Warranty Page with picture guidance).  Grab the spare parts bag when you do this just in case you find the problem and can replace straight away.  

If nothing works with the above, the next course of action is for you to please complete the Warranty Form and send through a video of the problem so it can be evaluated and a plan made from there!