I can’t seem to fill it up with water properly and when I remove the handle, only the thin cylinder in the centre fills.  It seems to be very time consuming to fill it and i'm not sure how it will hold all the water. What's going on?

I can’t seem to fill it up with water properly and when I remove the handle, only the thin cylinder in the centre fills.  It seems to be very time consuming to fill it and i'm not sure how it will hold all the water. What's going on?

It sounds like you may be trying to fill up the actual pump handle itself.

1. Please try to remove as much water as you can by just turn it upside down and giving it a shake

2. Replace the cylinder into the fitting and tighten up the handle again nice and firm

3. Once tight, please then place pressure downwards and use your body’s weight to unscrew it from the tank